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Tour Guide

  • Why to choose cruise?

    Cruising is a journey into culture and gastronomy, spanning history and unique flavors that are famous all over the world. It’s a world of possibility in a single vacation: sea, sun, relaxation, entertainment, art and history.

    How can I book at the best price?

    Usually the earlier you book the cheaper the price you get. We advice you book half a year in advance to get the best price or even earlier. There are different cabins on the ship thus prices vary.

    Can I travel alone on the ship?

    You can travel alone but a single guest who wishes to have a stateroom to themselves will be expected to pay 200% of the category rate, unless otherwise noted in the pricing.

    What is the rating of cruise ship?

    The cruise ships can be rated from 3-star to 6-star. The fancier the ship, the more privacy you’ll get. We suggest you to choose by your budget and preference.

  • Can my child stay in the same bed with adults?

    Child can not stay in the same bed with adults as it’s related to the onboarding headcounts and lifeboat occupancy.

    Can my infant sail with me? What activities are available for children and teens?

    Infants sailing on a cruise must be at least 6 months old on most cruises (12 months on select cruises). We offer a huge variety of activities onboard and excursions on shore, so you can explore and have fun as a group or break out and do the things you each love most.

    Are there special prices for children or infants?

    It varies from different cruise ship. For example Costa Cruise and MSC offers free charge to kids under 18 years old when they live together with two adults in the same cabin. Other discount can be found by each cruise company’s policies.

    Is the gratuity required?

    It varies from different cruise ship. For example Royal Caribbean will automatically add the gratuity to each guest's SeaPass account on a daily basis.

  • If I have to cancel my cruise, will I get a refund?

    Usually you will get a full refund if you notify us at least 75 days or 60 prior to your sailing date. Otherwise you’ll be charged 10-100% of your cruise price as fine.

    What happens if I get sick onboard?

    Should you get sick onboard, you will need to go to the medical facilities. The doctor will diagnose the illness and advise accordingly.

    Will I get seasick on the ship?

    Most ships are designed and built using the latest technologies: thanks to a sophisticated system of stabilisers, sailing is peaceful even in rough seas.

    What if I don’t like the western food on the ship?

    There are many different kind of food on ship. If you don’t like the western food, there’s buffet for you. Besides some ships offer Chinese food on the ship departure from ports in China.

  • Are there any requirements, such as visa's or inoculations, for visiting certain ports?

    Based on nationality, many countries still require an entry visa. It is the guests' responsibility to identify and to obtain all the necessary visas before commencing their cruise. Please contact our customer service for further inquiry.

    How can I find out what the weather will be like on my cruise?

    Many travel guides and magazines offer the average weather conditions of cities across the globe. It’s cool in the morning and evening on the sea so long sleeves and trousers are advised to take when you go.

    What type of clothes should I take for the trip?

    The dress code in all of the restaurants is smart casual, except at the Grande, where every night is formal night. Besides you can take jeans and casual clothes too for other occasions.

    What amenities are offered in the staterooms?

    Staterooms and suites vary by ship, but every room offers a television, telephone, private bath, shower, vanity and a hair dryer. And, like a fine hotel, all of the staterooms provide soap and (depending on your ship) a 2-in-1 shampoo and conditioner.

  • Are laundry services provided?

    Self-service laundry facilities are not provided onboard our ships, but we do offer full laundry and dry cleaning services which may need to pay.

    What electrical voltage is offered onboard?

    All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.

    Is Internet access available from the ship? Can I make phone call on board?

    There is phone signal on the ship but the price is expensive. Internet stations are available onboard, the location of which vary depending on the ship. Prices for internet access vary and are subject to change.

    How do I usually pay for the bills onboard?

    For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.

  • Do I need to purchase the insurance?

    Usually the agent will buy the travel insurance fro the guests. If you buy the insurance yourself, we recommend that all guests check their own insurance coverage.

    Where can I look up the boarding time and port information?

    The agent will tell you the booked cabin number and other information one month in advance as well as all the documents you need for cruising. Guests are requested to complete Online Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process.

    How early do I need to leave?

    All guests must be checked-in and onboard the ship no later than 3 hours prior to the published sailing time or you will not be permitted to sail. Guests are requested to complete Online Check-in no later than 3 days prior to their cruise.

    Where can I get the shore excursion information?

    You can book an excursion from the agent in order to enjoy the sights and activities the ports have to offer. Public transportation is available at most ports. We suggest you visit your local library, bookstore or a pertinent website to determine where you would like to go.

  • Boarding Time

    All guests must be checked-in and onboard the ship no later than 60 minutes prior to the published sailing time, thus arrive at the port 3 hours in advance or you will not be permitted to sail.

    Luggage Check

    Before arriving the port guests need to hang the luggage tag with cabin number and passport name on the luggage. Luggage will be delivered to the guests’ cabin some hours after embarkation.

    Embarkation

    Prepare all the documents needed (i.e., passport, set sail pass etc) and check in at the service counter on the port after luggage checked.

  • SeaPass Card

    After embarkation process, guests will get a SeaPass card. It’s your individual ID card, serving as your room key and boarding pass at ports of call, also used to access your Onboard Expense account.

    Muster Drill

    A muster drill is to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to do a life jacket) is presented.

    Smoking Policy

    For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.

  • Shore Excursion

    Guests can enjoy tours and amazing activities in destination cities once ship is docked. You can choose to book shore excursion on ship or contact customer service.

    Debarkation Notice

    During the shore excursion guests need to arrive at the designated port for boarding procedures at least an hour ahead of gathering time. If delayed for personal reasons, the consequences will be borne by the passengers themselves.

    Onboard Expense

    The ships operate on a "cashless" system, meaning your SeaPass card will be used as a charge card to make all onboard purchases. A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation.

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